As customer service becomes more automated, some consumers are becoming frustrated with how difficult it can be to get help from another human. NBC News’ Jacob Ward visited a company that offers AI ...

One part of the business that's often helpful to automate is your customer service, especially for simple, general questions ...

YouTube is full of information on almost any topic, and the same applies to electronics. Over the years, many YouTube channels have emerged that provide engineers with how-to info on design techniques ...

Ice Spice was slapped in the face by a customer at a McDonald’s restaurant in Los Angeles. As seen in video footage obtained by TMZ, a woman jogged up to the table where the rapper and her friend were ...

To learn more about the CNBC CFO Council, visit cnbccouncils.com/cfo Many consumers say early experiences with customer support chatbots feel more like deflection ...

Meara covers streaming service news for CNET. She graduated from the University of Texas at Austin with a degree in journalism. When she's not writing, she likes to dote over her cat, sip black coffee ...

Roku announced on Tuesday that Howdy, its $3 ad-free streaming service, is launching on Amazon’s Prime Video. The announcement marks the service’s first expansion outside the Roku ecosystem. Launched ...

Roku has lassoed Amazon‘s Prime Video Channels as a distributor of its low-cost, no-ads Howdy streaming service, marking the first time the $2.99/month package is available outside Roku’s ecosystem.

Opinions expressed by Digital Journal contributors are their own. Video has become one of the dominant formats of the digital age. From marketing and education to customer support and internal ...

Convenience Store News’ Small Operator Academy is an education program designed to help the industry's independents and small chains overcome their biggest challenges and stay competitive. This month, ...

USA TODAY and Plant-A Insight Group have partnered to identify financial services companies with the best customer service. The list honors the top 500 companies in the sector. Managing finances can ...